Shopping Information

What shipping methods are available?

The shipping methods we provide are:

  • Free shipping with no threshold to reach
  • Insured Shipping & Handling for $3.95
We will offer the best and fastest shipment offered by our merchants.

How long will it take to get my package?

MesmerizeD partners with global merchants and artisans in order to provide you with the most interesting and quality products. This means that your order is shipped from global areas such as the United States, Italy, Thailand, Tibet, China, India, Australia, Greenland, etc. via our partnership with USPS.

Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it’s on its way (please email us for tracking)

We offer international shipping options too – no matter where you are, you can buy from us!

Do you ship internationally?

Yes, our merchants all over the world offer a shipping service that covers every nation. The only small thing is that some products, rarely, cannot be shipped to certain parts of the world.

What about possible custom fees?

We’re not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.

The tracking number for my order stopped updating, what happened?

Your country’s customs department may decide to hold your items at the border temporarily, often without explanation!

Note: Canada’s customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country’s customs department directly and ask that they release your items immediately.

Note: if for some reason your order is never released by customs, we’ll send you a replacement!


Payment Information

What payment methods are accepted?

We accept the most popular payment methods: American Express cards, Discover cards, JCB cards, Stripe cards, PayPal cards, Visa cards, Mastercard cards, Diners Club International cards and Bank transfer.

Is buying online safe?

Buying online is not always safe.

There are unsafe sites that can try to defraud people by copying their card data or simply offering crazy, unbelievable discounts, but without giving the goods.

In our case, we have taken all the necessary security measures:

  • SSL certificate to protect our users from any type of fraud
  • Known and safe payment methods

Another problem of buying online is to buy from unknown sites that are not guaranteed. We, unlike these sites, have been present in this field for over two years and decided to leave with our shop only after all the requests that were made to us. So we are not a shop that has appeared overnight, we have been here for a while and we intend to stay there for a long time.


Orders and Returns

How do I place an order?

Placing an order is very simple.
It can be done in two ways:

  • Add all the products you are interested into the cart, directly from the shop page or inside the product page by clicking on “add to cart”, then go to the checkout and pay through the various payment methods available.
  • Selecting a product and then from the product page of that particular product go directly to the checkout by pressing on “Buy Now” by Stripe or “PayPal Buy Now” by PayPal.

It’s so simple, there are no other steps to take.

Do I need an account to place an order?

No, you don’t necessarily need an account to place an order. We have decided to do this in order to offer maximum experience and speed. We understand that many people want to do everything very fast.

Who should I contact if I have any queries?

Go to our contact us page and from there you will find various ways to contact us.

How can I get in touch with you if I have any problem with my order?

For any problem, you can contact us using the methods described in our contact page. We will reply as soon as possible, within 24 hours at the latest.

What if I need to return something?

If anything arrives broken, unusable, or simply does not arrive at your home, no worries! Contact us right away and we’ll guide you through the process, we’ll reply to you within 24 hours span. That is our guarantee and gladly resend the product or refund the purchase according to what you prefer always having the product that you do not want back and the new shipping and/or refund will be made only after receiving the product.

How do I track my order?

When we process your order and it is shipped we will send you the tracking code that you can use to see where your order is. To use it you just need to follow one of the two steps that we indicate on our “Track Your Orders” page.



Where are you based?

We’re based in Italy, but our collaborators are spread all over the world.

How can I stay informed about new products and offers?

Start following us on our social networks and subscribe to our newsletter.

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